Organise incoming technical support requests and route them using your knowledge base and agreed procedures.
Proposed scope
- Identify the issue and its context
- Perform initial checks within the agreed scope
- Record the relevant information
- Escalate and track unresolved requests
Frequently asked questions
Which support levels are available?
Products, skills, access and intervention limits must be agreed. Do not assume level 1, 2 or 3 coverage.
The scope, volumes and commitments of each assignment are defined together in the commercial proposal.