Entrust your company’s call answering to a team working to your instructions and routing each enquiry appropriately.
Proposed scope
- Answer calls in your company’s name
- Identify the caller and the reason for the call
- Take a message or route the enquiry as instructed
- Share relevant information with your team
Frequently asked questions
Which hours are covered?
Coverage hours, languages and transfer rules are defined in your proposal. Round-the-clock coverage is not assumed.
The scope, volumes and commitments of each assignment are defined together in the commercial proposal.