Appointment setting
Turn initial contacts into appointments that match your sales team’s objectives, for both B2B and B2C campaigns.
OUR SERVICES
Tailored solutions for your performance
Ten complementary services supporting your customer relationships, from first contact to follow-up.
Telesales
Present your products and services to a focused audience through a structured sales approach aligned with your brand.
Call answering
Entrust your company’s call answering to a team working to your instructions and routing each enquiry appropriately.
After-sales service
Support after-sales enquiries with clear communication, structured information gathering and appropriate follow-up.
Hotline & support
Organise incoming technical support requests and route them using your knowledge base and agreed procedures.
Traffic generation
Engage a B2B or B2C audience around a promotion, event or customer touchpoint agreed with your team.
Telephone surveys
Gather feedback from customers and prospects through telephone questionnaires designed around your objectives.
Payment collection calls
Structure payment reminder calls within a defined process that respects your customers and applicable requirements.
Customer retention
Stay meaningfully connected with your customers and identify opportunities to strengthen their relationship with your business.
Contact database qualification
Verify and enrich relevant contact information to prepare more focused campaigns.
The scope, volumes and commitments of each assignment are defined together in the commercial proposal.