Structure payment reminder calls within a defined process that respects your customers and applicable requirements.
Proposed scope
- Review the case before making contact
- Explain the situation factually
- Record feedback and authorised commitments
- Forward disputes and track follow-up
Frequently asked questions
Does this include legal action?
Not within this proposed scope. Contact procedures and permissions need approval; regulated activities require appropriate authorisation.
The scope, volumes and commitments of each assignment are defined together in the commercial proposal.