Appointment setting
Turn initial contacts into appointments that match your sales team’s objectives, for both B2B and B2C campaigns.
YOUR CUSTOMER RELATIONS PARTNER
- 2015founded
- 10specialised services
- B2B / B2Ctargets
- Tailor-madeassignments
OUR SERVICES
Tailored solutions for your performance
Telesales
Present your products and services to a focused audience through a structured sales approach aligned with your brand.
Call answering
Entrust your company’s call answering to a team working to your instructions and routing each enquiry appropriately.
After-sales service
Support after-sales enquiries with clear communication, structured information gathering and appropriate follow-up.
Hotline & support
Organise incoming technical support requests and route them using your knowledge base and agreed procedures.
Telephone surveys
Gather feedback from customers and prospects through telephone questionnaires designed around your objectives.
ABOUT US
A committed team
for your success
Tunisia Call Center supports businesses with outsourced customer relations. Based in Sousse, we work with you to define services that fit your business and its needs.
Learn more- 2015founded
- 10specialised services
- B2B / B2Ctargets
- Tailor-madeassignments
Let’s talk about your project
Tell us what you need so we can define the scope of your support together.
Request a quoteTESTIMONIALS
What our clients say about us
★★★★★
I recommend them without hesitation to any company looking for a real partner for their prospecting or customer service. Thank you to the whole TCC team for your excellent work.
★★★★★
Tunisia Call Center is different from the other centres in Sousse. Before working with you we visited several centres, but your welcome, listening, professionalism and understanding of our agency’s needs meant we worked together throughout 2018, and now we are renewing for 2019. We are very satisfied with the work done on our B2B appointment-setting assignment: thanks to you and your efforts, our reputation is growing and we are winning more French-speaking markets. Keep up the good work.
Invaderz advAgence de communicationGoogle review · 2019
★★★★★
A top-level call centre with a family atmosphere and professional managers and management. All the best.
★★★★★
An attentive and very professional team. Communication is smooth and our instructions were clearly understood from the start. We particularly appreciate how responsive our contact person is.
★★★★★
We entrusted our appointment setting to Tunisia Call Center. The team took the time to understand our business and our customer profile. Serious support and regular follow-up.
★★★★★
A very good experience for handling our inbound calls. The welcome is warm and requests are passed on clearly. It lets us stay focused on our day-to-day work.
★★★★★
What I appreciate most is how available the team is. When we need to adjust an instruction, changes are taken into account quickly. A simple and pleasant collaboration.
★★★★★
We were looking for a partner able to represent our company seriously on the phone. The Tunisia Call Center team adapted to the way we work, with courtesy and care.
★★★★★
Good contact from the very first exchanges. Reports are clear and we always know where the assigned actions stand. We are satisfied with the follow-up and the quality of communication.
