Opening up customer relationship management to the international (offshore) market, together with TCC’s initiative to become ISO 9001 certified, made it necessary to join the circle of universal quality standards, such as the QCDM standard.
This standard aims to:
- Deliver Quality
- Control Costs
- Meet Deadlines
- Maintain Motivation
These are our values:
Q: Excellence
TUNISIA CALL CENTER demonstrates its professional conscientiousness, know-how and performance through:
- a versatile team
- regular staff assessment and relevant, tailored training
- proactivity
With the constant aim of conveying the image of a company that is:
- dynamic
- innovative
- digital
- full of ambition
TUNISIA CALL CENTER has set up a team dedicated to quality processes. This team ensures that advisors apply quality processes properly and that they are effective with regard to clients’ expectations.
This is verified through quality audits carried out every day. Any anomaly detected by these audits is automatically corrected through corrective actions.
C: Profitability for security and comfort
Aim higher! Make our partnership a lever for savings.
- Excellent day-to-day management for a long-term vision
- Ensuring the company’s sustainability and therefore every job
- Giving ourselves the means to work with the best tools
- A well-measured will to grow
D: Living up to our commitments
When it comes to timing, delays add up very quickly until they become irreversible. To overcome this, a management process is in place, which consists of:
- splitting the project to manage it better
- building a high-performing, close-knit team
- motivating employees by recognising their merits
- organising follow-up methodically to better handle the unexpected
M: Respect for the individual
TUNISIA CALL CENTER provides its staff with optimal working conditions so that they can successfully complete every assignment:
- favouring the quality of human contact
- encouraging team spirit
- maintaining a pleasant atmosphere and working environment
- fostering the pleasure of being together
- supporting motivation with original ideas
Working at TUNISIA CALL CENTER means sharing the following values with all of the company’s stakeholders and partners:
- integrity, honesty, trust and transparency
- sincerity and openness to dialogue
- tolerance and solidarity
- sharing of skills
- staff involvement in decisions
The QCDM concept
The QCDM concept brings TCC together to strengthen a managerial mindset focused on monitoring the quality of our services. This is why TUNISIA CALL CENTER is committed to a customer-satisfaction policy and places great importance on studying and sizing each platform, for an overall structure and full control at every level:
- study of the specifications
- sizing of resources
- sizing of the technical setup
- functional sizing
All with one goal: an operational, functional platform for controlled management of the entire sales and customer-relationship chain.
General Management
Mohamed Garfatta Gazzeh