Support after-sales enquiries with clear communication, structured information gathering and appropriate follow-up.
Proposed scope
- Receive and qualify enquiries
- Provide information using your after-sales procedures
- Create or forward case records
- Follow up and escalate to authorised teams
Frequently asked questions
Who authorises refunds or warranty claims?
Decisions follow your procedures and agreed permissions. No unauthorised resolution is promised.
The scope, volumes and commitments of each assignment are defined together in the commercial proposal.